The ROC

What is The ROC?

Our Remote Operations Center is designed to deliver proactive maintenance, real-time system oversight, and rapid response capabilities. By continuously monitoring critical AV and IT infrastructure, we can identify potential issues before they escalate, ensuring optimal system uptime. This approach reduces downtime, increases efficiency, and enhances user experience.

At American Sound, we understand the importance of uninterrupted business operations. That is why our ROC is staffed with highly skilled professionals who utilize advanced analytics and diagnostic tools to keep your systems running smoothly. Whether you need troubleshooting, firmware updates, or system optimization, our team is ready to assist—anytime, anywhere.

IT Service Management for AV

The services that American Sound provides with the ROC are architected around the principle that audiovisual systems should not be exempt from ITIL service delivery standards. We bring AV solutions under the umbrella of IT service disciplines, revolutionizing visibility, consistency, and security for all of the AV systems in the enterprise. The main anchor of our service management toolbelt is ServiceNow, which we use as our data and incident management system of record for all of our customers.

American Sound provides a slew of services relating to ServiceNow and other ITSM platforms, such as asset tracking, e-bonding for ticket federation, custom ServiceNow development, graphical reporting for QBR's, integration of artificial intelligence for service delivery using modern agentic protocols, integrations with AV vendor tools, and more.

Why Choose American Sound?

The American Sound Advantage: Why Enterprises Trust Us

24/7 Service

We never stop. Whether it’s during the day or in the middle of the night, we’re always monitoring and optimizing.

Minimize Downtime

Our team members are experts in AV and IT systems, providing end-to-end solutions and ongoing support.

Fully Integrated Solutions

We integrate your AV & IT systems seamlessly with proactive monitoring to ensure reliable performance.

Our Proven Process

We don’t do “cookie cutter”. We do precision. Here’s how we make technology work for you, specifically.

1
Consultation & Custom Strategy
We assess your space, challenges, and goals to design a tailored AV & IT solution.
2
Installation & Integration
Our team handles everything—setup, testing, and training for a seamless deployment.
3
24/7 Support & Optimization
We monitor, troubleshoot, and keep your systems running around the clock from our Remote Operations Center.

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What Our Clients Say

Trusted by Industry Leaders. Proven Results.

American Sound took on a complex video wall retrofit with professionalism, flexibility, and a true solutions-driven mindset. Their team communicated clearly, resolved challenges quickly, and delivered a high-quality final product. We’re grateful for their support and look forward to future collaborations!

The process from ordering to installation was smooth and flawlessly executed. We're grateful to have such professional support in our hospitals, and both our teams and end users are extremely happy with the results. Looking forward to future AV projects with American Sound!

The project turned out great and met expectations. Looking forward to working with you again soon! Thanks

The ASEI Team efficiently and safely moved our asset from CETL to MBC with flawless execution. Special thanks to Nathan and Ryan for their thoughtful risk assessment and coordination, and to Mason for his skilled work. It’s always a pleasure working with such a professional and reliable team.

The team went above and beyond during their service call at the Courthouse, taking time to explain the system and answer all of our questions. The courtroom mics have never sounded better—they dialed everything in perfectly. We’re grateful for the support and look forward to working with them again!